For account help, verification, payouts, and general questions, email [email protected]. Include your name, account email, and a short description of the issue so we can help faster.
01 / Contact
How to Reach Us
Phone
Prefer to talk? Call 877-4PROHAUL (877-477-6428). Best for time-sensitive haul or dispatch questions during business hours.
What to include
Account email or phone, driver or contractor role, job ID if you have one, screenshots when something in the app looks wrong, and the best number to call you back.
Response time
We aim to reply to support emails within one business day. Urgent payout or active-haul issues get priority when you call or mark them clearly in your email subject line.
02 / Common Topics
What We Can Help With
- App signup, login, and password resets
- Driver CDL, insurance, and verification status
- Contractor company setup and posting a haul
- Stripe payouts, Instant Pay, and payment timing
- GPS tracking, job status, and delivery confirmation
- Fees, invoices, and platform questions
- Account changes, privacy requests, and billing concerns
Pro Hauls is a dump truck dispatch marketplace for dirt, gravel, rock, and demo haul-off — not junk removal and not dumpster-rental software.
03 / FAQ
Quick Answers
What is the best email for Pro Hauls support?
Email [email protected]. That is our primary support inbox for drivers and contractors.
How do I get verified as a driver?
Download the app, create a driver account, and upload your CDL, insurance, and vehicle info. Verification typically takes 1–2 business days. Questions? Email [email protected] or see the drivers page.
When do drivers get paid?
Standard Stripe payout is within 7 days after delivery confirmation. Optional Instant Pay may be available for same-day payout when offered in the app. See fees for the flat 6% platform fee.
How do contractors post a haul?
Create a contractor account in the app, add company details, and post the job with pickup, delivery, material, and timing. More detail on the contractors page.
Where is Pro Hauls available?
Nashville and Middle Tennessee, including Davidson, Williamson, Rutherford, Wilson, Sumner, Maury, Dickson, Cheatham, and Montgomery/Clarksville. See the Nashville page.
How do I request account or privacy help?
Email [email protected] and review our Privacy Policy and Terms of Service.
Still stuck? We’re here.
Email [email protected]
Or call 877-4PROHAUL. Free to download. Flat 6% when you haul.
Pro Hauls LLC · Nashville, TN · Dump trucks only — not junk removal.